Your information. Handled responsibly.

1. Scope

This Privacy Policy describes how Archer Business Systems, Inc. (“Archer,” “we,” “us” or “our”) handles personal information when you visit this website, submit an online request, contact us or use website-linked support resources. Separate contracts, service agreements or software products may have additional privacy terms.

2. Information we collect

Information you provide

• Contact details such as your name, business name, email address, telephone number and service location.
• Customer-support details such as equipment model, machine or asset ID, serial number, meter readings, supplies requested and a description of a service issue.
• Sales and consultation information about your organization, current technology, desired features, volume and business needs.
• Communications you send to Archer, including information provided by telephone, email or a website form.

Information collected automatically

Our hosting and website providers may automatically receive limited technical information such as IP address, browser and device type, referring page, requested pages, timestamps and security or diagnostic logs. These details help deliver, secure and improve the website.

Remote support

Remote support is initiated only when you open TeamViewer QuickSupport and provide the temporary credentials to an authorized Archer technician. Information visible or shared during a support session is used to diagnose and resolve the requested issue. Do not share passwords or information unrelated to the support request.

3. How we use information

• Respond to questions, quote requests and sales inquiries.
• Schedule and provide service, supplies, meter processing and technical support.
• Maintain customer and equipment records and communicate about active requests.
• Improve website usability, reliability and security.
• Prevent fraud, misuse, unauthorized access and other security incidents.
• Meet contractual, legal, regulatory, accounting and recordkeeping obligations.

4. How we share information

We may disclose information to service providers that help us operate our website and business, including website hosting, email, IT support, form processing through Wufoo, and remote support through TeamViewer. We may also share information with manufacturers, distributors or service partners when reasonably necessary to fulfill an authorized request.

We may disclose information when required by law, legal process or a valid government request; to protect customers, Archer or others; or in connection with a business reorganization, financing, sale or transfer.

Archer does not sell personal information collected through this website for monetary consideration.

5. Third-party services and links

Embedded forms and links may take you to services operated by Wufoo, TeamViewer, Sharp, KIP or other third parties. Their privacy policies govern information collected directly by those services. We encourage you to review their terms before submitting information or downloading software.

6. Retention and security

We retain information for as long as reasonably necessary to fulfill the purposes described here, support customer relationships, comply with legal or accounting requirements and resolve disputes. We use reasonable administrative, technical and physical safeguards appropriate to the information we maintain. No website, transmission method or storage system can be guaranteed to be completely secure.

7. Your privacy choices

Depending on where you live and the law that applies, you may have rights to request access to, correction of, deletion of or a portable copy of certain personal information, and to opt out of certain sales, targeted advertising or profiling. Archer does not currently use website information for targeted advertising or sell it for monetary consideration.

Texas residents may submit a privacy request using the contact information below. We may need to verify your identity and authority before completing a request. If we deny an eligible request, you may appeal by replying to our decision and writing “Privacy Appeal” in the subject line. Rights and exceptions depend on applicable law.

8. Children’s privacy

This business website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through it. If you believe a child has provided information, please contact us so we can review and, where appropriate, delete it.

9. Updates to this policy

We may update this policy as our website, services or legal obligations change. The effective date at the top identifies the current version. Material changes will be posted on this page.